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Top-quality food, care, and gear—curated for happy, healthy pets.
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Friendly help from real pet lovers, whenever you need it.
Pay attention to ⚠️; It cannot be sold on Amazon in the United States
——How Wi-Fi works/What is sleep mode?
Wifi function will enter sleep mode once unplugged from power.Under sleep mode, you cannot make new changes via WiFi. If feeding plans are preset on your phone, the WiFi will be activated automatically 2 mins before and after of preset feeding plan.
——Can't connect the feeder to Wi-Fi?
1.Make sure the feeder is connected to the power when for the first connection.
2.Make sure you're connecting to your 2.4 GHz wifi instead of the 5 GHz. Remember to select 2.4GHz if you do a modem/router reset.
——How long does a full charge take and last to work?
A full charge takes 6-8 hours and it would last to work for 6-7 days for unplug use.
——full charge takes 6-8 hours and it would last to work for 6-7 days for unplug use.
Does the feeder work when unplug the adapter/Wi-Fi disconnect accidentally? (Please plug the adapter for long-term use.)
——Battery Red Light Instruction
Red light off: Charging; Red light on: unplug use and wifi function disabled; Red light flashes: low battery.
*The red light stays on indicates the feeder in unplugged use and in sleep mode rather than in low battery status.
Yes, the feeder will work as the preset feeding plan, but you cannot make any changes via WiFi because it is under sleep mode when you unplug the adapter.
*The WiFi will turn on 2 mins before and after start time of feeding plan when in unplug use.
To maintain the beauty and integrity of your purchase, we recommend treating it with care. Simple maintenance practices, such as gentle washing and proper storage, can effectively preserve the longevity of your favorites. We encourage you to refer to the care instructions included with each item, designed to help you keep your purchase in top condition.
We strive to process and ship all orders in a timely manner, working diligently to ensure that your items are on their way to you as soon as possible. Need to return something? Just let us know.
Premium Products Only
Top-quality food, care, and gear—curated for happy, healthy pets.
Fast & Free Shipping
Quick delivery with free shipping on orders over $49.
Pet-Loving Support
Friendly help from real pet lovers, whenever you need it.